Here you’ll find all the info you need regarding delivery to your door as well as our returns policy.
DELIVERY POLICY
RETAIL ORDER DEADLINES & DELIVERY TIMES:
We aim to dispatch your order from Melbourne the next business day for orders placed before 12:00 noon local time. Delivery is Express via AusPost. Typically, same-city deliveries arrive the day after dispatch and deliveries to nearby cities within 2-3 days.
DELIVERY DESTINATIONS:
All products can be delivered to Melbourne, Sydney, Brisbane, Adelaide, Perth, Canberra, Hobart and just about everywhere else across Australia unless specified otherwise.
WHOLESALE ORDERS:
Wholesale orders are delivered via TNT, as such we cannot accept PO Box addresses or residential addresses. Delivery must be made to a physical business address otherwise extra fees maybe on-charged.
NO ONE HOME?
If no one is home when your delivery is attempted, the following will occur:
- the delivery will be left in a safe spot on the doorstep if you gave us “authorisation to leave” in the delivery notes box on checkout.
- if you haven't given authorisation to leave, your delivery will be redirected to your nearest Post Office or collection point.
Please add any information to the order notes that will help us to ensure that your delivery meets your requirements. Note: your order is fully traceable via AusPost & you will receive email updates directly.
RETURNS & REFUNDS
INCORRECT DELIVERY
If the incorrect products have been sent to you, please notify us of the error within 7 days of delivery. We'll arrange for the incorrect goods to be returned to us at no charge. The correct products will be dispatched immediately with no extra postage charges incurred by you.
DAMAGED GOODS
In the event where products are damaged when they get to you, please notify us of the issue within 7 days of delivery & include photos of damaged stock. We will arrange for replacement stock to be delivered at no cost to you.
CHANGED YOUR MIND?
If you've ordered the incorrect products or changed your mind, please notify us of the error within 7 days of delivery. You will be required to pay any postage charges to ship the incorrect products back to us.
A refund will be processed once the product is returned to us and is found to be unused and undamaged. We can only process returns/refunds for products purchased through our webstore and provide advice on products available on our site.
POTTERS COLOURS
The Potters Colours products are made from a special reactive glaze & are individually hand-dipped. Each item is unique and variations in the finish will naturally occur. You can click here to learn more about Potters Colours.
These unique finishes are not seen as defects, therefore returns for this reason will be classified as 'change of mind' and will incur additional freight costs.
We always aim to provide you with the best of products to satisfy your needs. If you are dissatisfied with, or have any complaints about, any of our products and/or services, please email us at info@loveramics.com.au or reach us via the contact form below and we'll reply as quickly as possible. As always, your satisfaction is our number one concern.
We advise all our customers to review our shipping & returns page frequently as this policy may be amended by us at any time without notice. The latest policy will always be available here and we recommend reviewing it prior to using this site.